Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your order for any reason, you can return it within 14 days of delivery. 

1. Return period:

We use a return period of 14 days during which the customer may return his or her package. These 14 days start when the package is marked as delivered. Please note that the return shipment must be sent back to us within 14 days.

2. Return conditions:

All items must be returned to us in an unused condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable.

We do not offer direct exchanges. If you wish to exchange an item, you can return your order for a refund or opt for a voucher with an added bonus.

3. Return costs:

Returns are on your own cost depending on the courier and the country you return your package from.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.

4. Defected items:

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

CONTACT US: If you have any questions or need further assistance, please contact our customer service team at stompiesshoes@gmail.com